Reference

What Governs Your Account on spiv5

These legal terms set out the conditions that apply when you access spiv5, including how your account data is handled, what rules apply to wallet-linked activity via DANA, OVO, or GoPay, and how disputes are managed.

Account TermsData & PrivacyDANA, OVO, GoPay UseJurisdiction NoticeUser Rights
spiv5 What Governs Your Account on spiv5
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how your account data is stored, want to request a correction, or need clarification on how a specific legal clause applies to your wallet activity, our support team handles these requests directly. Reach out through the channels below and include your account reference so we can locate your records quickly.

Live Chat Open the live chat window from your account dashboard. Quote your account ID and describe the legal query — a support agent will pick it up directly.
Email Support Send legal requests to our support email address listed in your account settings. Include wallet type — DANA, OVO, or GoPay — and the clause or policy area in question.
Account Help Centre The Help Centre inside your account has a dedicated section for policy and legal queries. Filter by category to find the relevant article or submit a formal data request.
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Access

We apply a consistent set of security and data practices across all account types. Whether you deposit via DANA, OVO, or GoPay, the same protections apply to how your transaction data is stored and who can access it.

Data Handling

Account data is stored with encryption and accessed only by authorised internal teams for purposes such as identity verification, fraud checks, and transaction processing.

Cookie Policy

We use session and preference cookies to keep your account active and remember your wallet selection. You can manage cookie settings from the account preferences page at any time.

Account Security

Login access is protected by OTP verification sent to your registered number. If you suspect unauthorised access, use the lock-account option in settings or contact live chat immediately.

Data Requests

To request a copy of your stored data, update incorrect records, or ask for account deletion, submit a formal request via the Help Centre or support email with your account ID attached.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights, and how our legal framework applies to wallet-linked activity. If yours is not listed, the support team can answer it directly.

Yes. The account terms apply to all payment methods we support, including DANA, OVO, and GoPay. Wallet activity is recorded and governed by the same conditions as any other account transaction.

We collect registration details, device information, and transaction records tied to your wallet. This data is used for account verification, fraud prevention, and transaction processing — nothing more.

Yes. Submit a deletion request through the Help Centre or support email with your account ID. We will process it in line with our retention obligations under applicable regional regulations.

Closing your account does not trigger immediate deletion of all records. Some transaction data is retained for the period required by the legal framework of the region, then deleted per our schedule.

We send a notification to your registered account before any change takes effect. Continuing to use the platform after the effective date means you accept the updated terms.

Access depends on local law and is available only where local regulations permit. We do not extend service to regions where such activity is not allowed under applicable law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.