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Terms Conditions That Cover Your Account

Before you open an account on spiv5 and start moving funds through DANA, OVO, or GoPay, these Terms & Conditions set the ground rules for how the platform operates and what you agree to when you use it.

Applies to all spiv5 accountsCovers DANA, OVO, GoPay wallet useEligibility subject to local lawUpdates notified via account dashboardIndonesia-region access only where permitted

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TERMS HELP CHANNELS

How to Reach Us About These Terms

If any clause in these Terms & Conditions raises a question — about your wallet eligibility, account status, or what happens during a dispute — our support team can walk you through it. Contact us before taking action on your account rather than after, especially for anything involving wallet verification or access restrictions.

Live Chat Reach the support team directly through the live chat widget in your account dashboard — the quickest path for terms clarification or account-access questions.

Email Support Send a detailed query to our support email for written records of any terms dispute, wallet-name mismatch issue, or account suspension inquiry.

Account Help Centre The help centre inside your account contains the current version of these terms, recent policy updates, and step-by-step account verification paths.

What These Terms Actually Cover

spiv5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions govern every action tied to your spiv5 account — from the moment you register through every deposit, withdrawal, and session you run. When you fund your account using DANA, OVO, or GoPay, you confirm that the wallet belongs to you and that

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the funds are yours to use. We do not accept third-party wallet transfers; the name on your e-wallet must match the name on your spiv5 account. For withdrawals, the same wallet used to deposit is the one we pay back to — this is a security
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measure, not a restriction. Your account is personal and non-transferable. Sharing login credentials, allowing another person to operate your account, or opening multiple accounts under the same identity breaches these terms and may result in account suspension pending review. These terms apply to all device types
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— whether you access the lobby from a phone in Bandung or a desktop browser. We may update these terms at any time; continued use of your account after an update is posted means you accept the revised version. If any section is unclear, reach out
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to our support team before proceeding — not after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How spiv5 Upholds These Commitments

These Terms & Conditions are not just text — they shape how we handle your account data, wallet transactions, and any disputes that come up. Here is what the platform does on its side to keep things consistent and fair for every account in Indonesia.

Account Data Retention

We retain your account data only as long as your account is active or as required under applicable law. You may request a summary of stored data through our support channel at any time.

Wallet Security Checks

Every DANA, OVO, and GoPay transaction is cross-checked against your registered account name before processing. Mismatches are held for manual review, not auto-rejected.

Dispute and Appeals Path

If you believe a term has been applied incorrectly to your account — a hold, a suspension, or a transaction block — you have the right to raise a formal appeal via email with supporting wallet receipts.

Policy Change Notification

When these terms change, we post a notice to your account dashboard and update the version date on this page. You are not bound by retroactive changes to completed transactions.

Questions About the spiv5 Terms & Conditions

These are the questions we hear most often when someone reads through the terms for the first time. If yours is not listed here, open a chat with our support team from the account dashboard.

Yes. Completing the account registration process means you have read and agreed to these terms. No account is active without that acceptance being recorded on our system.

The transaction is flagged for manual review. Support will contact you to verify ownership. Providing matching identity documents usually resolves it within one review cycle.

No. Third-party wallet use breaches these terms. The wallet used for any deposit must be registered in your own name and linked to your spiv5 account identity.

Send a data request to our support email from the email address registered to your account. We will respond with a summary of stored information within the timeframe our policy allows.

Duplicate accounts, mismatched wallet ownership, or activity flagged as a breach of fair-use rules can trigger a suspension. We notify you and open a review before any permanent action is taken.

No. Updates to these terms apply from the date they are posted. Completed transactions are governed by the version of the terms that was active when they occurred.

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